Privacy Policy

Effective Date: November 2025
Contact Email: hello@zenandbaelife.com

1. Introduction

Welcome to the Zen & Bae Shop.
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us in any way.

By using our site, you agree to the practices described below.

2. Information We Collect

We collect only the information necessary to provide you with a smooth and secure shopping experience. This may include:

  • Personal Information: Name, email address, billing and shipping addresses, and phone number.

  • Payment Information: Processed securely through our third-party payment providers (we do not store or have direct access to your credit card details).

  • Order Information: Products purchased, transaction dates, and fulfillment details.

  • Technical Data: Browser type, IP address, and cookies for analytics and site functionality.

3. How We Use Your Information

Your information helps us:

  • Process and deliver your orders

  • Communicate with you about your purchase or account

  • Provide customer support and respond to inquiries

  • Send order confirmations, updates, and promotional offers (only if you’ve opted in)

  • Improve our website, store experience, and services

We do not sell or rent your personal information to any third parties.

4. Dropshipping and On-Demand Orders

Zen & Bae uses dropshipping partners to produce and ship our products.
Each item is made to order, meaning production begins after you place your order.
Because of this, shipping times may vary and some products may arrive separately.

5. Data Retention and Removal Requests

We keep your data only as long as necessary to fulfill your orders and comply with legal obligations.
You may request that we delete your personal data or remove your email from our communications list at any time by contacting us at hello@zenandbaelife.com.

6. Your Rights

Depending on your location, you may have rights under data protection laws, including:

  • Access to the information we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Request a copy of your personal data (data portability)

To exercise these rights, please email hello@zenandbaelife.com.

7. Security

We use SSL encryption and trusted payment gateways to ensure your personal and payment information is protected. However, no online system is completely secure, and by using our services, you acknowledge and accept this risk.

8. Cookies

Our website uses cookies to enhance user experience, analyze site traffic, and personalize content. You may disable cookies in your browser, but some features of the site may not function properly.

9. Returns and Refunds

We want you to love your Zen & Bae purchase.

Because our products are made to order through dropshipping, we only accept returns for damaged, defective, or incorrect items.

Return Policy Summary:

  • You have 7 days from the date of delivery to request a return or replacement.

  • Items must be unused and in their original packaging.

  • To request a return, contact hello@zenandbaelife.com with your order number and photos of the issue.

  • If your return is approved, we’ll arrange a replacement or refund based on your preference.

  • We cannot accept returns or exchanges for products ordered in the wrong size, color, or style once production has started.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be available on our website.

11. Contact

If you have any questions about this Privacy Policy or your personal information, please contact us at:
hello@zenandbaelife.com